The Order of the Swan collar

If you don’t like the received product for any reason, you may send it back to us within 14 days. If the received item has defects or does not fit your parameters, we will make a new item and send it to you at our costs. If postal service lost your parcel, we make a search of it. If parcel could not be found, we make new item at our expenses.

We ship orders via National Postal Service, who carries order to your local post office. Upon shipping, we provide you with tracking number of parcel. If you need express delivery (DHL, TNT, etc.), please contact us.

Every product is handcrafted and requires time for manufacture. Approximate time:

• Gambeson and padded armor – 8-9 weeks;
• Costumes and other clothing – 4-6 weeks;
• Brigandines – 3-4 months;
• Leather accessories 2-4 weeks;
• Metal armor – 2-5 months.

Please contact us if you would like to know more precise terms.